Complaints & Suggestions
Complaints & Suggestions
At Lady Amal, we are always committed to providing the highest standards of quality in our products and services. Your feedback and suggestions are an essential part of our growth and help us continuously improve your experience.
If you have a suggestion for improving our services, or if you have encountered any issue or complaint, we are here to listen and work to resolve it promptly.
How to Submit a Complaint or Suggestion
To ensure that your request is handled as quickly as possible, please provide the following details when contacting us:
- Full name and mobile number registered with the order.
- Order number, if your complaint relates to a specific order.
- A clear description of the issue or suggestion, along with photos or videos, if applicable, particularly in cases involving a manufacturing defect or damage.
Official Contact Channels
We are happy to receive your complaints and suggestions directly through the following channels:
Official Customer Service WhatsApp: +966 540244691
Complaints Email: [email protected]
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Response Time
We are committed to reviewing all complaints and suggestions, responding to them, and beginning the necessary resolution process within 2–5 business days at the latest.
Compliance with Ministry of Commerce Regulations
Our process for handling consumer complaints and suggestions is subject to the applicable e-commerce laws and regulations in the Kingdom of Saudi Arabia, ensuring the rights of both parties are protected.
For more information about these regulations and related legal requirements, you may refer to the regulations issued by the Ministry of Commerce through the following reference:
Click here to view the Saudi E-Commerce Law Regulations