Privacy Policy

Privacy & Data Confidentiality Policy

Welcome to Lady Amal. Protecting your personal data is one of our highest priorities. We are committed to applying the highest standards of the Personal Data Protection Law (PDPL) applicable in the Kingdom of Saudi Arabia.

By using our website, you agree to the terms outlined in this policy, which are designed to ensure a safe and trusted shopping experience.

1. Data We Collect & How We Collect It

We collect limited data to ensure that your order is processed and delivered accurately. This includes:

Personal Data: Full name, email address, mobile number, and postal address for shipping purposes.

How We Collect Data:

Directly: When you register on our website, place an order, or contact customer service.

Indirectly: Through Cookies, which help us improve the performance and browsing experience of our website.

2. Purpose of Data Collection

We use your information only for the following purposes:

  • Processing and completing purchases, including shipping and delivery.
  • Improving your shopping experience and personalizing content to better suit your preferences.
  • Responding to inquiries and complaints through customer service.
  • Sending updates, notifications, and exclusive marketing offers, if you have opted in to receive them.

3. Data Protection & Information Security

To protect your privacy, we follow strict security measures, including:

  • Storing data on secure servers within the Kingdom of Saudi Arabia.
  • Using advanced encryption technologies and network security to help prevent data breaches.
  • Restricting access to personal data and allowing only authorized employees involved in serving you to access it.
  • Using the Secure Sockets Layer (SSL) security and communication protocol.

Please Note: Payment card information is never stored on our servers.

4. Cookies

We use Cookies as a technical tool to:

  • Remember products added to your shopping cart.
  • Save your usual preferences to make future visits to our store easier.
  • Analyze traffic and browsing behavior to help us improve our services.

💡 You can disable Cookies at any time through your browser settings. Please note that doing so may affect certain dynamic features of the store.

5. Sharing Data with Third Parties

We are fully committed to not selling or exchanging your personal data with any external party. The only exceptions are:

  • Authorized service providers, such as shipping and delivery companies and electronic payment gateways, where sharing is necessary to complete your order while maintaining the confidentiality of your data.
  • Cases involving legal, regulatory, or judicial obligations, where disclosure is legally required.

6. Data Subject Rights

Under applicable local regulations, you have the right to:

  • Know how your data is collected and used and access your data.
  • Request the correction or update of inaccurate information.
  • Request the destruction or deletion of your data, unless there is an ongoing contractual or legal requirement to retain it, such as previous purchase invoices.
  • Withdraw your consent to the processing of your data at any time by contacting us.

📬 We will process and respond to these requests within 7 business days, at no cost to you.

7. Data Retention & Destruction

We retain personal data for no longer than three (3) years from the date of the last activity or collection, unless applicable legal or regulatory requirements require us to retain it for a longer period.

Once the retention period ends, the data will be securely and permanently destroyed using appropriate technical methods to prevent recovery.

8. Data Breaches & External Links

Data Breaches: In the event of an unexpected security breach involving personal data, we are committed to notifying affected users and the relevant authorities within 7 business days via email.

External Links: Our store may contain links to external websites, such as payment or review links. We recommend reviewing the privacy policies of those websites, as we are not responsible for their content or data protection practices.

9. Data Protection Management & Contact

Lady Amal’s management is directly responsible for protecting your personal data and handling any related inquiries or complaints.

You can contact us directly through:

Official Email: [email protected]
Mobile: +966 540244691

10. Amendments & Governing Language

We reserve the right to update this Privacy Policy to reflect regulatory or organizational changes. Any amendments will be published directly on this page.

The Arabic language shall be the official and authoritative reference for the interpretation and application of this policy.

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