Order & Return Policy
We are delighted that you have chosen Lady Amal. We always strive to offer carefully designed pieces made with exceptional attention to detail to meet your expectations. To ensure a smooth shopping experience, we kindly ask you to review the following policies:
1. Tailoring & Delivery Time
Standard Processing Time: Orders are prepared and delivered within 3–5 business days from the date of completed payment.
During Peak Seasons: During busy seasons and periods of high demand, processing and delivery may take 1–2 weeks, due to production capacity or circumstances affecting shipping companies. We always do our best to ensure your order reaches you as quickly as possible.
2. Order Modifications & Cancellations
Order Information: Please ensure that your personal information and shipping address are correct before completing your order. Once an order has entered the processing and confirmation stage, we are unable to modify the information or cancel the order.
Modifications & Customization: All pieces are made according to the sizes and designs displayed on the website only. Available sizes are 52, 54, 56, 58, and 60. We apologize, but we do not accept requests to modify the design, change colors, or add snap buttons except for items marked as eligible for alterations in their products descriptions
3. Right to Cancel an Order
Lady Amal reserves the right to automatically cancel an order and issue a full refund through the original payment method in the following cases:
- Unavailability of the required materials for the product.
- Unintentional technical errors in product pricing.
- Suspicion that an order may be unsafe or fraudulent.
International Shipping & Discount Codes
International Shipping: We offer shipping outside the Kingdom of Saudi Arabia. Shipping costs are calculated automatically based on the weight of the shipment.
Please Note: Customs duties and fees may be imposed by the customs authorities of the destination country. These fees are the customer’s responsibility in accordance with the local regulations of the destination country.
Compensation & Complimentary Codes:
- Compensation codes are valid for two months from the date of issuance.
- Complimentary and promotional codes are valid for one-time use per customer.
Gift Cards
Digital gift cards are final-sale products and cannot be exchanged, returned, or redeemed for cash.
Exchange & Return Policy
As all pieces at Lady Amal are tailored and made specifically according to your order, we do not accept exchanges or returns due to an unsuitable size or change of mind, in accordance with applicable e-commerce regulations concerning made-to-order products.
Exceptional Compensation Cases — Manufacturing Defects
We are committed to replacing or refunding the item and covering all related costs in the event of a clear manufacturing defect, subject to the following conditions:
Covered Defects: This includes clear cuts or tears, damage that affects the appearance or use of the piece, or receiving a completely different product from the one ordered.
Timeframe: Please contact our official customer service via WhatsApp within 48 hours of receiving your shipment.
Product Condition: The piece must be returned in its original condition — unworn, unwashed, free from odors, and with all original accessories and packaging intact.
Important Note
Abayas purchased from the Outlet section are final sale and are strictly non-exchangeable and non-refundable.
Original shipping fees are non-refundable in the event of a return.
Refunds
Once a return request has been approved following inspection of the item, we will initiate the refund process within 24–48 business hours.
The refunded amount may take several additional business days to appear in your bank account, depending on your bank’s processing policy.
Undelivered / Unclaimed Shipments
We kindly ask our customers to receive their shipments promptly once contacted by the shipping courier to ensure the safe and timely delivery of their order.
If a shipment is not received:
Reshipment: If a shipment is returned to the store due to non-receipt, our customer service team will contact you to arrange reshipment. The customer will be responsible for any additional shipping costs incurred.
Order Holding Period: We are happy to keep your order in our warehouse for a maximum of 30 days from the date of the first delivery attempt/contact.
If there is no response or the shipment continues to be refused after this period, Lady Amal reserves the right to dispose of the item or transfer it to the Outlet section, and the customer will not be entitled to compensation, as the product was made specifically for the customer and occupies storage space.
Care Recommendation
To preserve the quality of our luxurious fabrics and embroidery for as long as possible, we always recommend professional dry cleaning at specialized laundries.
Please avoid using home washing machines or bleach, as they may affect the fabric and embroidery.